Member Experience & Growth Advisor

STCU - Spokane Teachers Credit Union; Post Falls (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Medical/Dental/Vision/Life Insurance

Training & career development

Success sharing plan

401(k) matching

Tuition reimbursement

Job summary

STCU - Spokane Teachers Credit Union is seeking a Member Consultant at our Idaho retail locations to deliver exceptional in-person service. You will conduct member interviews at origination, assist with account maintenance and transactions, and identify opportunities to broaden relationships with our members.

The role emphasizes accurate processing, product recommendations aligned with member goals, and a friendly, Here for Good mindset.

Qualifications

• High school diploma or equivalent required.
• Minimum two years' experience in Teller, new accounts or service representative in a financial institution required. Equivalent experience in a sales/service position in a retail establishment may be considered.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Responsibilities

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU's balancing standards and proper dual control.
• Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Skills

MS Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Teams

Job description

STCU - Spokane Teachers Credit Union is seeking a Member Consultant at our Idaho retail locations to deliver exceptional in-person service. You will conduct member interviews at origination, assist with account maintenance and transactions, and identify opportunities to broaden relationships with our members.

The role emphasizes accurate processing, product recommendations aligned with member goals, and a friendly, Here for Good mindset.