Member Experience & Front Desk Specialist (On-Site)

Digital NEST; Stockton (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Vacation & Sick Time

Paid Holidays

Retirement Plan

Job summary

Digital NEST is seeking a Front Desk & Member Experience associate to warmly welcome visitors, onboard new members, and help maintain accurate attendance data in our Stockton center. You will handle inquiries, direct requests, and support daily operations to ensure a welcoming, efficient environment.

This on-site role emphasizes strong communication, organizational skills, and a commitment to our community values.

Qualifications

• High school diploma or equivalent required.
• At least 3 years of experience in customer service, youth engagement, hospitality, or front-facing community roles.
• Experience working with youth and young adults ages 14–24.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Excellent customer service skills.
• Comfort working with data systems, calendars, and task management tools.
• Proficiency with Google Workspace; experience with CRM or attendance systems preferred.

Responsibilities

• Serve as the first point of contact for members, families, and visitors entering the Center.
• Support new member onboarding by executing established membership processes, including tours, forms, and consent documentation.
• Support member retention by identifying disengagement or attendance issues and flagging them appropriately.
• Greet members by name and foster positive, professional relationships that encourage ongoing participation.
• Answer member questions and provide clear guidance on Center norms, programs, events, and schedules.
• Promote Center programs and events through in‑person engagement and digital communication tools including posting to social media channels.
• Reinforce expectations around safety, respect, and positive community behavior.

Skills

Customer service

Youth engagement

Interpersonal communication

Organizational skills

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Google Workspace

CRM systems

Attendance systems

Job description

Digital NEST is seeking a Front Desk & Member Experience associate to warmly welcome visitors, onboard new members, and help maintain accurate attendance data in our Stockton center. You will handle inquiries, direct requests, and support daily operations to ensure a welcoming, efficient environment.

This on-site role emphasizes strong communication, organizational skills, and a commitment to our community values.