Member Experience & Front Desk Specialist

Talentify; Tacoma (WA); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

Job summary

Goldfish Swim School Tacoma is seeking a friendly front desk associate to greet families, answer inquiries, and process registrations for members and new guests. You’ll be the first point of contact, delivering a warm, professional image and guiding customers through membership purchases and class sign-ups.

The role emphasizes teamwork, strong communication, high energy, and a commitment to safety while supporting a child-friendly environment.

Qualifications

• Ability to work with children.
• Excellent communication and organizational skills.
• High energy.
• Strong work ethic.
• Must pass background examinations prior to training.

Responsibilities

• Answers telephones, emails and texts in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using sales/customer service techniques.
• Resolves customer concerns/complaints professionally.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students at the front desk.
• Checks in students on attendance tracking system.
• Maintains cleanliness of lobby, snack shack, changing areas, restrooms.
• Enforces safety rules and administers first aid when necessary.
• Makes calls to resolve open account problems.

Skills

Work with children

Communication skills

Organizational skills

High energy

Strong work ethic

Job description

Goldfish Swim School Tacoma is seeking a friendly front desk associate to greet families, answer inquiries, and process registrations for members and new guests. You’ll be the first point of contact, delivering a warm, professional image and guiding customers through membership purchases and class sign-ups.

The role emphasizes teamwork, strong communication, high energy, and a commitment to safety while supporting a child-friendly environment.