Customer Experience Representative

Talentify; Tacoma (WA); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

Job summary

Goldfish Swim School Tacoma is seeking a friendly front desk associate to greet families, answer inquiries, and process registrations for members and new guests. You’ll be the first point of contact, delivering a warm, professional image and guiding customers through membership purchases and class sign-ups.

The role emphasizes teamwork, strong communication, high energy, and a commitment to safety while supporting a child-friendly environment.

Qualifications

• Ability to work with children.
• Excellent communication and organizational skills.
• High energy.
• Strong work ethic.
• Must pass background examinations prior to training.

Responsibilities

• Answers telephones, emails and texts in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using sales/customer service techniques.
• Resolves customer concerns/complaints professionally.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students at the front desk.
• Checks in students on attendance tracking system.
• Maintains cleanliness of lobby, snack shack, changing areas, restrooms.
• Enforces safety rules and administers first aid when necessary.
• Makes calls to resolve open account problems.

Skills

Work with children

Communication skills

Organizational skills

High energy

Strong work ethic

Job description

Benefits:

• Employee discounts
• Flexible schedule

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Make waves and pave the way for your career.

At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits:

• Paid on-the-job training
• Flexible scheduling
• Culture driven company
• Employee recognition programs

Primary Duties and Responsibilities:

• Answers telephones, emails and texts and responds to inquiries in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
• Makes calls to resolve open account problems
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children
• Excellent communication and organizational skills
• High energy
• Strong work ethic
• Must pass background examinations prior to training

About Goldfish Swim School:

Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Safety Standards:

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
• Our pools are disinfected with chlorine to provide the safest swimming environment
• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus

Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com/tacoma.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer.