Front Desk & Enrollment Specialist

Goldfish Swim School; Clinton Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to greet families, handle check-in, and guide enrollment. You will respond to inquiries, perform outbound calls, and help families with merchandise while maintaining a tidy front desk and lobby.

The role requires evenings and weekends, basic computer skills, and CPR/First Aid/AED certifications. Prior customer service experience is helpful, and training on our systems is provided.

Qualifications

• Natural communicator able to engage families both on the phone and in person.
• Willingness to learn new software and use our systems.
• Organized and dependable with follow-through on tasks.
• Previous customer service experience is preferred.
• Basic computer skills required.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.

Responsibilities

• Greet members and families at check-in and create a welcoming atmosphere.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through the enrollment process using sales and customer service techniques.
• Handle customer concerns professionally and provide solutions.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism.
• Maintain a clean, organized front desk, snack area, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Natural communicator

Comfortable learning software

Organized

Customer service experience

Basic computer skills

CPR, First Aid, AED certifications

Education

CPR, First Aid, AED certifications

Job description

Goldfish Swim School is seeking a friendly Front Desk and Sales Associate to greet families, handle check-in, and guide enrollment. You will respond to inquiries, perform outbound calls, and help families with merchandise while maintaining a tidy front desk and lobby.

The role requires evenings and weekends, basic computer skills, and CPR/First Aid/AED certifications. Prior customer service experience is helpful, and training on our systems is provided.