Member Experience & Front Desk Specialist

Jewish Community Center of San Francisco; San Francisco (CA); On-site; USD 40,000 - 55,000; Part time

Job summary

Jewish Community Center of San Francisco is seeking a Customer Service Representative to greet members and guests, manage front desk operations, and support program activities. You will handle member registrations, check-ins, and CRM tasks while maintaining a welcoming environment in the lobby.

This on-site role emphasizes teamwork, discretion with patron data, and strong communication. The position may include evening or weekend hours and requires a friendly, professional demeanor and reliable

Qualifications

• 1–2 years of experience in a customer-centric organization.
• Outstanding customer service skills and a positive attitude.
• Strong administrative skills, including proficiency in computers, databases, and multi-line phones.
• Experience with Salesforce and MS Office is advantageous.
• Ability to work both independently and collaboratively within a diverse team.
• Excellent oral and written communication skills.
• Commitment to discretion and confidentiality when handling patron data.

Responsibilities

• Greet members and guests, ensuring a warm and welcoming atmosphere.
• Manage fitness member check-ins, ensuring waivers are signed electronically.
• Update credit card and member information as required.
• Assist with password enablement and resolve login issues.
• Regularly check and maintain the health of parking equipment.
• Open and close shifts as scheduled.
• Engage with members, public, and staff to address questions and provide solutions to customer service issues.
• Utilize CRM systems for member registrations, retail purchases, and communication.
• Stay informed about CRM account management processes and JCCSF program areas.
• Assist members and guests with retail purchases, parking, event management, and program protocols.
• Maintain cleanliness and accuracy of front desk areas, including posted schedules and flyer racks.
• Perform additional duties as required.

Skills

Customer service

Communication

Administrative skills

Teamwork / independence

Tools

Salesforce

MS Office

Job description

Jewish Community Center of San Francisco is seeking a Customer Service Representative to greet members and guests, manage front desk operations, and support program activities. You will handle member registrations, check-ins, and CRM tasks while maintaining a welcoming environment in the lobby.

This on-site role emphasizes teamwork, discretion with patron data, and strong communication. The position may include evening or weekend hours and requires a friendly, professional demeanor and reliable