Member Experience Specialist

Valley-of-the-Sun-Jewish-Community-Cente; Scottsdale (AZ); On-site; USD 30,000 - 38,000; Full time

Job summary

Valley-of-the-Sun-Jewish-Community-Cente is seeking a friendly customer service professional to staff the Welcome Desk and enhance the member experience. You will greet members, manage check-ins, process payments, and assist with tours and membership applications at the campus.

The role requires excellent communication, PC skills, and a willingness to address inquiries across departments. Prior experience in health and well-being is a plus, and a high school diploma is required, with a

Qualifications

• High School Diploma is required; a Bachelor's degree is preferred.
• Customer service experience is required.
• Computer skills are required.
• Experience in the Health and Well-Being industry is a plus.

Responsibilities

• Greet members and guests enthusiastically in person and by phone.
• Engage with members throughout the shift to support their experience.
• Check in members and guests according to procedures.
• Accept payments for services at the POS computer.
• Make reservations in UPace.
• Answer the telephone and direct calls to the proper person.
• Assist members with knowledge of departments, services, programs and events.
• Keep the membership director informed of issues and concerns.
• Give tours and process membership applications.
• Perform any other duties to maintain effective member relations.

Skills

Customer service

Computer skills

Health & wellbeing industry experience

Education

High School Diploma

Bachelor's degree

Tools

POS computer

Job description

Valley-of-the-Sun-Jewish-Community-Cente is seeking a friendly customer service professional to staff the Welcome Desk and enhance the member experience. You will greet members, manage check-ins, process payments, and assist with tours and membership applications at the campus.

The role requires excellent communication, PC skills, and a willingness to address inquiries across departments. Prior experience in health and well-being is a plus, and a high school diploma is required, with a