Member Experience & Front Desk Specialist

Planet Fitness - United FP Management, LLC; National City (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative (MSR) in National City, CA. This role involves creating a welcoming atmosphere for members, managing front desk operations, and providing exceptional customer service. Candidates should have a background in customer service and a passion for fitness. The position offers opportunities for personal and professional growth within the organization. Health certifications (CPR) and a positive attitude are essential for success.

Qualifications

• Customer service experience preferred, with a focus on exceptional service.
• Basic proficiency in computers, essential for front desk tasks.
• Ability to demonstrate a positive attitude and engage with members.

Responsibilities

• Greet members and guests, enhancing their experience.
• Manage front desk tasks, including member check-in and phone inquiries.
• Promote membership and product sales effectively.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Experience in sales

Exceptional customer service skills

Strong listening and problem-solving ability

Education

High School diploma/GED equivalent

Job description

A leading fitness company is seeking a Member Services Representative (MSR) in National City, CA. This role involves creating a welcoming atmosphere for members, managing front desk operations, and providing exceptional customer service. Candidates should have a background in customer service and a passion for fitness. The position offers opportunities for personal and professional growth within the organization. Health certifications (CPR) and a positive attitude are essential for success.