Member Experience & Front Desk Specialist

Crunch Fitness; Midland (TX); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness is seeking a Member Services Representative in Midland, TX, to be the friendly face of the club and deliver outstanding member experiences. You will greet members, handle inquiries, manage check-ins, and promote services while collaborating with the team to maintain a welcoming environment.

The role requires strong communication, a customer‑focused mindset, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Promote and sell retail products and club services to members and guests.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro‑massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.

Skills

Customer service

Hospitality

Front desk experience

Communication skills

Multitasking

Problem solving

Child care experience

Education

High school diploma or equivalent

Tools

Club management software

Job description

Crunch Fitness is seeking a Member Services Representative in Midland, TX, to be the friendly face of the club and deliver outstanding member experiences. You will greet members, handle inquiries, manage check-ins, and promote services while collaborating with the team to maintain a welcoming environment.

The role requires strong communication, a customer‑focused mindset, and the ability to multitask in a fast-paced setting.