Member Experience & Front Desk Specialist

Epiccrunchjobs; Austin (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (PT)

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative/Front Desk Associate in Austin, TX. This role supports our club members and staff with exceptional service at the front desk, promoting memberships, retail and tanning product sales.

You will greet members, handle check-ins, answer phones, communicate events, and ensure a clean, organized front desk area while delivering our wellness-centric experience.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively in reading and writing.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet members and guests with warmth and enthusiasm.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, childcare.
• Handle member enrollment and guest conversion.
• Check in members and guests per procedures and resolve issues.
• Answer phones courteously and professionally.
• Communicate events to members and guests.
• Fulfill front desk requests or escalate to a manager.
• Maintain professional, courteous disposition and tidy work area.
• Be knowledgeable about all club facilities, services, and hours.

Skills

Customer service

Communication skills

CPR/AED

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative/Front Desk Associate in Austin, TX. This role supports our club members and staff with exceptional service at the front desk, promoting memberships, retail and tanning product sales.

You will greet members, handle check-ins, answer phones, communicate events, and ensure a clean, organized front desk area while delivering our wellness-centric experience.