Member Experience Front Desk Specialist

The Adirondack Club; Franklin (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

401(k) with company match

Job summary

The Adirondack Club in Franklin, MA is seeking a dependable Front Desk Representative who helps create a welcoming, professional atmosphere for every member and guest. As the first and last contact, you will greet visitors, handle check-ins, answer questions, process basic administrative tasks, and support ongoing club operations with a positive, service-minded attitude.

This year‑round, full‑time role requires a flexible schedule and strong communication, with opportunities for complimentary

Qualifications

• Basic computer proficiency required.
• Experience with POS or membership software is a plus.
• Flexible schedule required, including holidays and school breaks.

Responsibilities

• Greet members and guests with warmth and professionalism.
• Manage check-ins, account inquiries, and general front desk operations.
• Answer phone calls and emails; maintain accurate records.
• Support staff meetings and club operations as needed.

Skills

Strong communication

Multitasking

Customer service

Reliability

Punctuality

Tools

Microsoft Office

POS software

Membership systems

Job description

The Adirondack Club in Franklin, MA is seeking a dependable Front Desk Representative who helps create a welcoming, professional atmosphere for every member and guest. As the first and last contact, you will greet visitors, handle check-ins, answer questions, process basic administrative tasks, and support ongoing club operations with a positive, service-minded attitude.

This year‑round, full‑time role requires a flexible schedule and strong communication, with opportunities for complimentary