Member Experience & Front Desk Specialist

Bridgeville Fitness, LLC; Bridgeville (Allegheny County); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group, LP is seeking a motivated Member Services Representative for a Planet Fitness club in Bridgeville, PA. You will deliver a superior member experience by assisting members, guests, and prospective members with a warm, professional approach.

The role includes greeting visitors, handling calls, enrolling new members, processing payments, and helping maintain a clean and welcoming environment consistent with our Judgement Free Zone standard.

Qualifications

• Must be 18 years or older.
• High School diploma or GED equivalent.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are essential.
• Ability to work independently and in a team.
• Positive attitude and interest in fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions; check members into the system.
• Sign up new members and explain rates and monthly payments; assist Club Manager with cash handling.
• Update member accounts and respond to questions or concerns promptly.
• Maintain club cleanliness and complete daily tasks in the first hour of shift.
• Perform other duties as needed to support club operations.

Skills

Customer service

Front desk

Phone handling

Cash handling

Teamwork

Punctuality

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, LP is seeking a motivated Member Services Representative for a Planet Fitness club in Bridgeville, PA. You will deliver a superior member experience by assisting members, guests, and prospective members with a warm, professional approach.

The role includes greeting visitors, handling calls, enrolling new members, processing payments, and helping maintain a clean and welcoming environment consistent with our Judgement Free Zone standard.