Member Experience Specialist — Gym Front Desk

Taymax Group; Coraopolis (Allegheny County); On-site; USD 15,000 - 16,000; Part time

Job summary

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, operating clubs in North America. This front desk role in Coraopolis, PA focuses on greeting members, processing sign-ups, and maintaining a welcoming atmosphere.

The position requires 18+, HS diploma, customer service mindset, and basic computer skills. Pay is $11.00–$11.50 per hour, with a goal of reliable, friendly service within a fast-paced gym setting.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones; Check members into the system; Take prospective members on tours; Sign up new members calculating rates and monthly payment amounts; Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift; Helping complete priority cleaning list each day; Completing walk-around and bathroom checks periodically; Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication skills

Teamwork

Punctuality

Basic computer skills

Independent work

Professional demeanor

Diplomacy

Empathy

Education

High School diploma/GED equivalent

Job description

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, operating clubs in North America. This front desk role in Coraopolis, PA focuses on greeting members, processing sign-ups, and maintaining a welcoming atmosphere.

The position requires 18+, HS diploma, customer service mindset, and basic computer skills. Pay is $11.00–$11.50 per hour, with a goal of reliable, friendly service within a fast-paced gym setting.