Member Experience & Financial Solutions Specialist

Deseret First Credit Union; West Point (UT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

12 paid holidays

Full benefits package

Competitive compensation

Job summary

A community-focused financial institution in West Point is looking for a full-time Associate to enhance member experience and provide exceptional customer service. Responsibilities include opening accounts, educating on financial products, and maintaining accurate transaction records. The ideal candidate is enthusiastic, empathetic, and proactive in resolving member concerns. Starting pay is $18.00 per hour, with a full benefits package. Join a team that values caring for its members and community.

Qualifications

• Comfortable in a financial environment; aptitude to discuss and recommend financial products.
• Driven by a purpose and energy for helping others.
• Proactive in addressing member frustrations.

Responsibilities

• Open new accounts and provide support with lending opportunities.
• Educate and propose solutions for member's financial needs.
• Accurately process financial transactions and maintain records.
• Own the member experience during interactions.
• Look for opportunities to build branch business.

Skills

Customer service

Empathy

Proactive problem-solving

Financial product knowledge

Enthusiasm

Job description

A community-focused financial institution in West Point is looking for a full-time Associate to enhance member experience and provide exceptional customer service. Responsibilities include opening accounts, educating on financial products, and maintaining accurate transaction records. The ideal candidate is enthusiastic, empathetic, and proactive in resolving member concerns. Starting pay is $18.00 per hour, with a full benefits package. Join a team that values caring for its members and community.