Member Experience & Engagement Specialist

Planet Fitness; Gilbert (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness is seeking a high-energy Member Services Representative to deliver an exceptional, judgment-free guest experience at our Gilbert gym. You will check in members, guide tours, and onboard new members while promoting the PF Black Card amenities.

You are a motivated team player with strong communication, able to work flexible hours including weekends. A friendly, proactive attitude helps our members achieve their fitness goals in a welcoming environment.

Qualifications

• High school diploma or GED required.
• Ability to lift and carry up to 50 lbs as part of physical tasks.
• Strong interpersonal and communication skills for member interactions.

Responsibilities

• Assist with member check-in and tours at the welcome desk.
• Provide a warm, upbeat member experience and answer questions.
• Explain PF Black Card amenities and assist with member enrollment.
• Maintain a clean, welcoming, judgment-free club environment.

Skills

Customer service

Positive attitude

Team collaboration

Communication

Education

High School diploma or GED

Job description

Planet Fitness is seeking a high-energy Member Services Representative to deliver an exceptional, judgment-free guest experience at our Gilbert gym. You will check in members, guide tours, and onboard new members while promoting the PF Black Card amenities.

You are a motivated team player with strong communication, able to work flexible hours including weekends. A friendly, proactive attitude helps our members achieve their fitness goals in a welcoming environment.