Member Experience & Engagement Specialist

Theuniversityunion; Cary (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

Theuniversityunion in Cary, NC is seeking a Part-Time Member Engagement Specialist to welcome members, drive sales, and connect people to YMCA programs. The role emphasizes high-quality customer service, teamwork, and cross-functional collaboration with staff and community partners.

Excellent communication, multi-tasking, and computer skills are essential. The position uses Personify Go and Personify 360 for member management and reporting, with weekend shifts and a base pay of $15.00 per hour.

Qualifications

• High School diploma and 1-2 years experience in Customer Service and/or Sales environment.
• Professional in demeanor, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers.
• Strong computer skills and the ability to understand customer relationship platforms.
• Exceptional communication and customer service skills. Must be a self-starter and able to work independently.

Responsibilities

• Models relationship-building skills in all interactions.
• Develops and maintains collaborative relationships with community organizations.
• Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.
• Responsible for Tours, Sales, Y Connects, 8 Weeks to a New You and all other Membership and Fitness initiatives. Follows branch protocols for prospective members, sales leads, and cross-selling programs.
• Opens, closes and supports weekend facility coverage.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Sales

Education

High School diploma

Tools

Personify Go

Personify 360

Job description

Theuniversityunion in Cary, NC is seeking a Part-Time Member Engagement Specialist to welcome members, drive sales, and connect people to YMCA programs. The role emphasizes high-quality customer service, teamwork, and cross-functional collaboration with staff and community partners.

Excellent communication, multi-tasking, and computer skills are essential. The position uses Personify Go and Personify 360 for member management and reporting, with weekend shifts and a base pay of $15.00 per hour.