Member Experience & Engagement Specialist

Abound Credit Union; Kentucky; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Pension

Health Insurance

Dental Insurance

Vision Insurance

Paid Personal Time Off

Paid Holidays

Life Insurance

Short and Long-Term Disability

401(k) with matching funds

Tuition Reimbursement

HSA

FSA

Dependent Care Spending Accounts

Job summary

Abound Credit Union is seeking friendly, enthusiastic team players to serve as a resource for our members via phone, mail, or electronic service. The role requires a minimum of a high school diploma and strong communication skills; prior customer service and financial knowledge are a plus.

Join a Kentucky-based financial cooperative that values community, learning, and helping members achieve financial wellness.

Qualifications

• Minimum of a high school diploma or equivalent.
• Ability to effectively communicate Credit Union products and services.
• Self-motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.
• Ability to proficiently operate a computer, calculator, and copier.
• Customer service experience and specialized financial courses a plus!
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Responsibilities

• Answer incoming phone calls and provide member as much resolution as possible.
• Promote Credit Union products and services based on member needs.
• Open member accounts, resolve issues, and handle the member’s daily needs.

Skills

Customer service

Communication

Self-motivated

Professional demeanor

Computer skills

Team support

Education

High school diploma or equivalent

Job description

Abound Credit Union is seeking friendly, enthusiastic team players to serve as a resource for our members via phone, mail, or electronic service. The role requires a minimum of a high school diploma and strong communication skills; prior customer service and financial knowledge are a plus.

Join a Kentucky-based financial cooperative that values community, learning, and helping members achieve financial wellness.