Member Experience & Engagement Director

Heritage Golf Group; Franklin (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Old Natchez Country Club in Franklin, TN, is seeking a Member Relations Director to lead member engagement, events, communications, and onboarding. You will serve as a visible ambassador, building strong connections with members and guests to foster a welcoming, hospitality-focused community.

Collaborating with multiple departments, you will plan programs, manage memberships, and track participation. This role requires flexibility for events in the evenings and on weekends, with a passion for

Qualifications

• 3+ years of experience in membership services, hospitality, private clubs, event management, customer service, or a related field.
• Strong relationship-building and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong organizational skills with excellent attention to detail.
• Proven ability to plan and execute successful events and member programs.
• Professional, positive, and service-oriented approach.
• Ability to manage multiple priorities in a fast-paced, member-focused environment.
• Proficiency with Microsoft Office and membership management software.

Responsibilities

• Serve as a visible and welcoming presence throughout the Club, building strong relationships with members and guests.
• Foster member satisfaction through proactive communication, engagement, and service recovery when needed.
• Develop and implement programs and initiatives designed to increase member participation and retention.
• Conduct regular outreach to members and gather feedback to help continuously improve the member experience.
• Support membership growth by assisting with prospective member visits, tours, and introductions.
• Lead the onboarding and orientation process for new members.
• Develop and manage welcome programs that help new members become familiar with and engaged in Club activities.
• Facilitate introductions and connections between new and existing members to encourage involvement and build a strong sense of community.
• Maintain regular communication with new members throughout their initial months of membership.
• Plan, coordinate, and execute member social events, family activities, and Club programming.
• Collaborate with Golf, Food & Beverage, Racquet Sports, and other departments to deliver exceptional member experiences.
• Manage event promotion, registration, communications, and post-event follow-up.
• Evaluate event participation and member feedback to continuously improve programming and identify new opportunities for engagement.
• Oversee member communications, including newsletters, email campaigns, event promotions, and Club announcements.
• Ensure communications are timely, engaging, professional, and aligned with the Club's brand and culture.
• Maintain Club calendars and event information across communication platforms.
• Assist with social media and website content related to membership, events, and Club activities.
• Maintain accurate membership records and databases.
• Track member engagement and participation metrics.
• Prepare reports related to membership activity, retention, and event participation.
• Assist with membership documentation and administrative processes as needed.
• Partner with Club leadership to identify trends and opportunities to enhance member satisfaction and engagement.

Skills

Relationship-building

Hospitality

Event planning

Communication

Multitasking

Tools

Microsoft Office

Membership management software

Job description

Old Natchez Country Club in Franklin, TN, is seeking a Member Relations Director to lead member engagement, events, communications, and onboarding. You will serve as a visible ambassador, building strong connections with members and guests to foster a welcoming, hospitality-focused community.

Collaborating with multiple departments, you will plan programs, manage memberships, and track participation. This role requires flexibility for events in the evenings and on weekends, with a passion for