Membership Coordinator

Ravi's Import Warehouse; Oakland (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Generous health insurance benefit

Paid time off and paid holidays

10% company paid retirement contribution after two years of service

Free nationwide Y membership for you and your family

Job summary

A leading import warehouse in Oakland, California is seeking a Membership Coordinator to ensure excellent member service and maintain membership records. The ideal candidate should have 2-5 years of related experience in administration and customer service, along with strong skills in Microsoft Word and Outlook. This full-time role offers a salary range of $24-$28/hr, generous health benefits, paid time off, and a 10% retirement contribution after two years. Join our team and make a difference!

Qualifications

• High school diploma or GED; 4‑year college degree preferred.
• Two–five years of related experience in administration and/or customer service.
• Excellent customer service and administrative skills.
• High level of proficiency in Microsoft Word, Outlook, and other computer programs and office machines necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in recruitment and coaching of membership staff.
• Review current systems and make recommendations for improvements.
• Identify problem areas affecting the Member Services area and inform management.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in managing front desk operations.
• May assist with membership sales.
• Support member engagement events and promotional activities.
• Assist with membership budget preparation and monitoring.
• Assist in YMCA fundraising activities.
• Complete special projects and other duties as assigned.

Job description

Join to apply for the Membership Coordinator role at Ravi's Import Warehouse

The Membership Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service.

Essential Functions

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in the recruitment, on‑boarding, and coaching of membership staff.
• Review and evaluate all current systems and make recommendations for improvements to supervisor.
• Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional, marketing and public relations activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in the management of front desk operations ensuring efficient administrative processes.
• May assist with membership sales by conducting tours for potential new members.
• Support and implement member engagement events and promotional activities.
• Assist with the preparation and monitoring of membership budget.
• Assist in YMCA fund raising activities and special events.
• Special projects and other duties as assigned.

Leadership Competencies

• Functional Expertise
• Inclusion
• Fiscal management
• Communication and Influence

Qualifications

• High school diploma or GED; 4‑year college degree preferred.
• Two–five years of related experience in administration and/or customer service.
• Excellent customer service and administrative skills.
• High level of proficiency in Microsoft Word, Outlook, and other computer programs and office machines necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Compensation

• Salary Range of $24‑28/hr DOE
• Generous health insurance benefit with no cost and low‑cost premium.
• Paid time off and paid holidays.
• 10% company paid retirement contribution after two years of service.
• Free nationwide Y membership for you and your family.

Schedule

• Sundays: 8:45 am – 5:15 pm
• Monday – Thursday: 12:45 pm – 9:15 pm
• Schedule subject to change based on Branch needs and events.

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Wellness and Fitness Services