Membership Service Associate (Front Desk Staff) - Chesterfield YMCA

City of Lincoln; Chesterfield (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% Retirement fund after 1,000 hours

Tuition discount at Missouri Baptist

Free YMCA membership

Job summary

Gateway Region YMCA in Missouri invites applications for a part-time Welcome Center position. You will greet members, verify guests, and enter membership data in the HRIS system while supporting branch programs.

The role requires excellent interpersonal and problem-solving skills, the ability to relate to diverse groups, and prior customer service or sales experience. A high school diploma and basic computer skills are necessary.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Diversity awareness

Basic computer skills

Education

High school diploma or GED

Job description

• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Contact information

• Name Stephen Wilson
• Email [e-mail]

Description

• Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month periods.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide