Club Pickup & Ecommerce Lead

Sam's Club; Joliet (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO

Job summary

Sam's Club in Joliet, IL is seeking a Supervisory role to assist management in supervising associates, assigning duties, and guiding on member service approaches. You will oversee ecommerce programs such as Club Pick Up and Ship From Club, audit customer feedback, and escalate unresolved issues to management.

The position emphasizes safety, coaching, and maintaining store standards. You will also train and support associates, ensure proper coverage for Club Pickup, and drive performance using

Qualifications

• Must be 18 years of age or older.
• Experience supervising associates and ensuring quality customer service.
• Ability to follow company policies, safety guidelines and procedures.

Responsibilities

• Supervise associates in assigned area, assign duties, and provide feedback.
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and resolve issues.
• Execute Club Pickup plan, audit orders, ensure equipment is ready, and track performance.
• Provide member service, assist with purchases, and promote products and services.
• Maintain sales floor standards, safety, and merchandising.

Skills

Supervisory skills

Customer service

Operations management

Safety procedures

Job description

Sam's Club in Joliet, IL is seeking a Supervisory role to assist management in supervising associates, assigning duties, and guiding on member service approaches. You will oversee ecommerce programs such as Club Pick Up and Ship From Club, audit customer feedback, and escalate unresolved issues to management.

The position emphasizes safety, coaching, and maintaining store standards. You will also train and support associates, ensure proper coverage for Club Pickup, and drive performance using