Member Experience & Data Coordination Specialist

Community Care Plan; Florida; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Community Care Plan is seeking a detail-oriented professional to support the Customer Experience Department in Sunrise, FL. The role includes data entry, new member welcome calls, mail handling, and clerical tasks to assist leaders and back up the call center as needed.

Responsibilities also include maintaining returned mail logs, issuing ID cards, and supporting grievance/appeals clerical work, with a focus on accurate information and timely processing.

Qualifications

• 1-2 years of experience in related roles.
• Familiarity with word processing, spreadsheets and internet software.

Responsibilities

• Process all returned mail for the Customer Experience department.
• Make new member welcome calls for MMA enrollees.
• Provide clerical support to department leaders and back up call center when needed.
• Maintain logs, discuss problems with management, and assist with mail outs.
• Print member ID cards and support grievances/appeals clerically.

Skills

Data entry

Word processing

Spreadsheets

Internet software

Job description

Community Care Plan is seeking a detail-oriented professional to support the Customer Experience Department in Sunrise, FL. The role includes data entry, new member welcome calls, mail handling, and clerical tasks to assist leaders and back up the call center as needed.

Responsibilities also include maintaining returned mail logs, issuing ID cards, and supporting grievance/appeals clerical work, with a focus on accurate information and timely processing.