Member Services Data Coordinator

Community Care Plan; Florida; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Community Care Plan is seeking a detail-oriented professional to support the Customer Experience Department in Sunrise, FL. The role includes data entry, new member welcome calls, mail handling, and clerical tasks to assist leaders and back up the call center as needed.

Responsibilities also include maintaining returned mail logs, issuing ID cards, and supporting grievance/appeals clerical work, with a focus on accurate information and timely processing.

Qualifications

• 1-2 years of experience in related roles.
• Familiarity with word processing, spreadsheets and internet software.

Responsibilities

• Process all returned mail for the Customer Experience department.
• Make new member welcome calls for MMA enrollees.
• Provide clerical support to department leaders and back up call center when needed.
• Maintain logs, discuss problems with management, and assist with mail outs.
• Print member ID cards and support grievances/appeals clerically.

Skills

Data entry

Word processing

Spreadsheets

Internet software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Staff South Florida Community Care Network, LLC, Sunrise, FL, US

Position Summary:

Performs a wide variety of duties to support the Customer Experience Department including data entry, new member welcome calls, clerical work and filling. Handling of all incoming mail and compiles and completes return mail reports as required. Serves as back up to the call center as required.

Essential Duties and Responsibilities:

• Processes all returned mail for the Customer Experience department.
• Keeps running log of all returned mail and attempts outreach to members to obtain updated demographic information.
• Conducts new member welcome calls for all new MMA enrollees.
• Provides clerical support for the department leaders.
• Provides back up to call center when needed.
• Provides the Grievance and Appeals Coordinator with clerical support when needed.
• Performs mails outs for multiple lines of business as needed.
• Prints member ID cards as requested.
• Exercises initiative, judgement, discretion, and decision-making abilities in order to achieve organizational objectives.
• Establishes and maintains effective working relationships with administrative staff, co-workers, and members.
• Communicates with other departments and management to resolve problems and expedite work.
• Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• 1-2 years of experience.
• Knowledge of word processing software, spreadsheet software, internet software.

Skills and Abilities:

• Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work in stressful environments.
• Ability to work independently with a focus on decision making.

Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.