Member Experience Coordinator I

Us Equestrian Fed; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

US Equestrian is seeking a motivated call center professional in Lexington, KY to deliver exceptional member service across in-person, phone, email, chat and fax channels. You will cultivate trusting relationships, identify needs, and provide accurate information while resolving issues efficiently.

Ideal candidates have strong multitasking skills, sharp attention to detail, and a reliable attendance record. Bilingual Spanish is a plus and training is provided in a collaborative team environment.

Qualifications

• Outstanding interpersonal skills, energy, reliability and self-motivation are a must.
• A significant level of diplomacy and the ability to build trust is required in addition to normal courtesy and tact.
• Role involves significant personal interaction, including motivating and influencing others.

Responsibilities

• Provide exceptional member service and build trusting relationships.
• Communicate professionally with members in person, over the phone, via fax, online chat and email.
• Honor commitments and follow through on promises.

Skills

Interpersonal skills

Energy

Reliability

Self-motivation

Diplomacy

Trust building

Oral and written communication

Multitasking

Attention to detail

Customer service

Attendance reliability

Spanish (plus)

Education

High School diploma or equivalent

Some college

Customer service experience preferred

Tools

Office software

Internet navigation

Job description

US Equestrian is seeking a motivated call center professional in Lexington, KY to deliver exceptional member service across in-person, phone, email, chat and fax channels. You will cultivate trusting relationships, identify needs, and provide accurate information while resolving issues efficiently.

Ideal candidates have strong multitasking skills, sharp attention to detail, and a reliable attendance record. Bilingual Spanish is a plus and training is provided in a collaborative team environment.