Member Experience Coordinator — Free YMCA Membership

National Council of Young Men's Christian Associations of the United States of America; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement benefits

Paid time off

Job summary

The Long Island City YMCA is seeking a Membership Coordinator to ensure quality in all areas of the Membership department and to deliver a positive member experience. You will staff, manage administrative processes including point of sale, and collaborate with the Membership Sales & Engagement Director to meet branch goals.

Ideal candidates have a Bachelor’s Degree or equivalent, at least 3 years in a fast-paced admin setting, strong MS Office skills, and are available weekday

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Minimum of three years in a fast-paced administrative setting.
• Experience in a hospitality setting preferred.
• Proficient with Microsoft Office (Word and Excel).

Responsibilities

• Conduct daily transaction audits of branch activities and registrations.
• Run and review bi-weekly credit card and bank reports; send renewal notices.
• Assist with timecards in ADP e-Time and support staff scheduling.
• Prepare and review monthly reports; manage membership cancellations for past-due accounts.
• Attend branch/association events and support staff meetings.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Long Island City YMCA is seeking a Membership Coordinator to ensure quality in all areas of the Membership department and to deliver a positive member experience. You will staff, manage administrative processes including point of sale, and collaborate with the Membership Sales & Engagement Director to meet branch goals.

Ideal candidates have a Bachelor’s Degree or equivalent, at least 3 years in a fast-paced admin setting, strong MS Office skills, and are available weekday