Member Experience Coordinator — LIC, Full-Time + Free Membership

Cross Island YMCA; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Retirement benefits

Medical

Paid time off

Free YMCA membership

Job summary

YMCA of Greater New York in Long Island City seeks a Membership Coordinator to ensure top-notch member experiences and smooth membership operations. You will handle daily transactions, inquiries, and audits, while supporting leadership in staffing and scheduling.

The role requires a bachelor’s degree (business admin preferred), 3+ years in a fast-paced admin setting, and proficiency in MS Word/Excel. On-site work in Queens with a strong emphasis on service and teamwork.

Qualifications

• Bachelor's degree or equivalent work experience required; business admin preferred.
• Minimum of three years in a fast-paced administrative setting; hospitality experience preferred.
• Computer literate with strong MS Office skills and excellent communication.

Responsibilities

• Assist in daily branch tasks, including member registrations, inquiries, and payments.
• Review timecards in ADP e-Time and support scheduling and staffing needs.
• Prepare monthly reports, reconcile payments, and manage membership cancellations for aged balances.
• Support leadership in staff meetings and purchasing activities; maintain accurate records.

Skills

Administrative experience

Microsoft Office

Communication skills

Time management

Customer service

Education

Bachelor's degree in business administration

Tools

Microsoft Word

Microsoft Excel

Job description

YMCA of Greater New York in Long Island City seeks a Membership Coordinator to ensure top-notch member experiences and smooth membership operations. You will handle daily transactions, inquiries, and audits, while supporting leadership in staffing and scheduling.

The role requires a bachelor’s degree (business admin preferred), 3+ years in a fast-paced admin setting, and proficiency in MS Word/Excel. On-site work in Queens with a strong emphasis on service and teamwork.