Membership Coordinator

YMCA of Greater New York; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Retirement benefits

Medical

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Membership Coordinator in New York, NY. The role focuses on delivering a quality member experience across the Membership department, overseeing daily audits, registrations, and inquiries while supporting leadership in staffing and administrative processes.

Responsibilities include processing renewals, scheduling, payroll/e-time support, and reconciliation of payments.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Three (3) years of experience in a fast-paced administrative setting.
• Three (3) years of experience in a hospitality setting preferred.
• Computer literate with working knowledge of Microsoft Word and Excel.
• Excellent interpersonal and organizational skills.
• Strong written and oral communication skills.
• Must be available weekday afternoons/evenings and some weekends.

Responsibilities

• Audit the daily transactions at the branch including registrations, cancellations, and holds.
• Run and review credit card and bank reports; issue renewal notices for monthly and annual memberships.
• Handle in-person inquiries, calls, and emails from members; assist with ADP e-Time reviews.
• Prepare for staff meetings and staff schedules; assist with hiring and training.
• Download utilization reports, reconcile payments, and manage aging/cancelled memberships.
• Schedule rentals and process payments; maintain membership records and table files.

Skills

Interpersonal skills

Verbal & written communication

Fast-paced environment

Computer literacy

Time management

Hospitality experience

Education

Bachelor’s degree or equivalent work experience

Bachelor’s degree in business administration preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Salary: $22.00 HourlyThe YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Long Island City YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the Membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals.

Key Responsibilities:

Daily responsibilities:

• Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.

Bi-weekly responsibilities:

• Run and review the expected Credit Card Draft reports.
• Run and review the Bank and Credit Card Exception reports.
• Run the Adult Member Renewal Notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
• Handle in-person inquiries, calls, and emails from members.
• Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.

Monthly responsibilities:

• Download the third-party utilization reports and post them to the appropriate web portal. Reconcile the payments.
• Prepare facility access declination report. Contact members with access denied due to the pending collection of past due balance.
• Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
• Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
• Prepare the staff schedule for the Membership Sales & Engagement Director’s approval.

Continuing responsibilities:

• Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
• Attend and participate in various branch and/or Association events and meetings.
• Update table files.
• Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc.
• Schedule rentals and process payments.
• Be highly proficient in and role model all aspects of the Membership Experience Representative position.

General responsibilities:

• Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, etc.).
• Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
• Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.

Desired Skills & Experience:

• Bachelor’s Degree or equivalent work experience required.
• Bachelor’s Degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience working in a fast-paced administrative setting.
• Three (3) years of experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.
• Must be available weekday afternoon and evenings.
• Must be available either Saturdays or Sundays.

Benefits:

• retirement benefits
• medical
• paid time off
• free YMCA membership
• and more!
• Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.