Member Experience Consultant II

Kids for the Future; Seattle (WA); On-site; USD 55,373 - 83,034; Full time

Benefits offered by this job

Monthly and quarterly bonuses

11 paid holidays + PTO

Medical, dental, vision insurance

401k with employer match

Annual cash bonuses up to 1%

Profit-sharing bonus to 401k

Wellness subsidy

Transportation reimbursement

Education reimbursement

Job summary

Verity Credit Union in West Seattle is hiring a Member Consultant II to enhance member financial lives through engagement, onboarding, and cross-selling. You will handle member interactions, loan and account origination, and in-branch transactions to ensure a seamless experience.

Offers include a base pay range of $26.61–$39.92 per hour, monthly/quarterly bonuses, comprehensive benefits, and 401(k) with employer match.

Qualifications

• High School diploma or equivalent required.
• At least 2 years of experience in a financial institution.
• At least 3 years of customer service experience.

Responsibilities

• Originate, process, and onboard new members.
• Originate, process and fund consumer, mortgage, and business loans.
• Capture member information into the CRM system.

Skills

Customer service experience

Financial industry experience

Communication

Problem solving

Cross-selling

Team collaboration

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Verity Credit Union in West Seattle is hiring a Member Consultant II to enhance member financial lives through engagement, onboarding, and cross-selling. You will handle member interactions, loan and account origination, and in-branch transactions to ensure a seamless experience.

Offers include a base pay range of $26.61–$39.92 per hour, monthly/quarterly bonuses, comprehensive benefits, and 401(k) with employer match.