Customer Service Associate

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy in Pinehurst, NC invites a Customer Service Associate to welcome members, answer inquiries, conduct facility tours, and support sign-ups. You will also provide coverage in our Kid's Center and handle administrative tasks related to member registration and records.

The role emphasizes friendly, professional communication, multitasking across front-desk duties, and a positive attitude.

Qualifications

• Experience in customer service preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide friendly and efficient customer service to members and potential members.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Time management

Office software

Job description

Overview

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Responsibilities

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Phone Support: Answer phone calls professionally, providing information and assistance to callers.
• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Skills:
  • Strong verbal and written communication skills
  • Friendly and approachable demeanor
  • Ability to multitask and manage time effectively
  • Proficiency in using computers and office software
• Attitude:
  • Positive and enthusiastic attitude
  • Commitment to providing excellent customer service
  • Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.
• Physical Activity:
  • Ability to stand, walk, and sit for extended periods.
  • Ability to lift and carry up to 20 pounds occasionally.
• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

Join us and be part of a supportive team that values dedication, customer service, and community engagement.