Customer Service Associate

FirstHealth of the Carolinas, Inc.; Sanford (NC); Vor Ort; USD 19.286.000 - 24.797.000; Vollzeit

Zusammenfassung

Talentify seeks a Customer Service Associate (CSA) to greet members and potential members, assist with sign-ups, and conduct facility tours. The role includes answering phone inquiries and providing coverage in the Kid's Center, along with administrative duties such as data entry and member registration.

Ideal candidates will have strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment while engaging with the community and promoting our services.

Qualifikationen

• Customer service experience preferred with strong interpersonal and communication skills.
• Strong verbal and written communication.
• Friendly and approachable demeanor.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and office software.

Aufgaben

• Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Answer phone calls professionally, providing information and assistance to callers.
• Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Kenntnisse

Communication

Friendly demeanor

Multitasking

Time management

Office software

Customer service experience

Tools

MS Office

Jobbeschreibung

Overview

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Responsibilities

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Phone Support: Answer phone calls professionally, providing information and assistance to callers.
• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Skills:
• Strong verbal and written communication skills
• Friendly and approachable demeanor
• Ability to multitask and manage time effectively
• Proficiency in using computers and office software
• Attitude:
• Positive and enthusiastic attitude
• Commitment to providing excellent customer service
• Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.
• Physical Activity:
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry up to 20 pounds occasionally.
• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

• Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
• Skills:
• Strong verbal and written communication skills
• Friendly and approachable demeanor
• Ability to multitask and manage time effectively
• Proficiency in using computers and office software
• Attitude:
• Positive and enthusiastic attitude
• Commitment to providing excellent customer service
• Willingness to learn and adapt to new tasks

Working Conditions

• Environment: Primary office and facility environment.
• Physical Activity:
• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry up to 20 pounds occasionally.
• Hours: Ability to work flexible hours, including weekends and holidays, as needed.

• Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
• Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
• Phone Support: Answer phone calls professionally, providing information and assistance to callers.
• Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
• Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
• Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.