Member Experience Concierge & Teller Pro

Monroe; Monroe (LA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays per year

Job summary

Pelican Credit Union in Monroe, LA, is seeking a Member Experience Representative to greet members and assist with financial needs across in-person, phone, and digital channels. This front-line role handles transactions and supports lobby and teller operations in a sales-oriented environment.

The ideal candidate has strong cash-handling and service skills, a customer-first attitude, and comfort meeting monthly sales goals. This is a full-time position at our Monroe branch.

Qualifications

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Previous experience within a financial institution is a plus.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Responsibilities

• Greet members and act as a concierge for lobby flow.
• Perform routine transactions: deposits, withdrawals, transfers, loan payments, check cashing.
• Assist members with opening/closing accounts.
• Balance teller drawer at day end.
• Support ITM operations and be a resource.
• Promote and cross-sell Pelican products and services.
• Other duties as assigned.

Skills

Customer service

Cash handling

Sales skills

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Pelican Credit Union in Monroe, LA, is seeking a Member Experience Representative to greet members and assist with financial needs across in-person, phone, and digital channels. This front-line role handles transactions and supports lobby and teller operations in a sales-oriented environment.

The ideal candidate has strong cash-handling and service skills, a customer-first attitude, and comfort meeting monthly sales goals. This is a full-time position at our Monroe branch.