Member Experience Representative

Pelican Credit Union; Hammond (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Life insurance

Paid vacation & sick leave

15 holidays incl. Cultural Floating

401K with profit share and match

Job summary

Pelican Credit Union in Hammond, LA is seeking a Customer-Facing Member Experience Representative to warmly greet members and assist with financial needs across in-person, phone, text, and digital channels.

The role handles routine transactions, account openings/closing, ITM support, and aims to meet monthly sales goals while delivering outstanding member service. A positive, problem-solving mindset is essential.

Qualifications

• Minimum 1 year of continuous job experience.
• High School Diploma or equivalent required.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Responsibilities

• Greet members entering the branch and assist with their financial needs.
• Perform routine member transactions (deposits, withdrawals, cash advances, loan payments, transfers, check cashing).
• Assist members with opening and closing accounts.
• Balance the teller drawer at day end.
• Support ITM (Interactive Teller Machine) operations and serve as a knowledgeable resource.
• Promote and cross-sell Pelican products and services to fit member needs.
• Perform other job-related duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Sales mindset

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

A Day in the Life of a Member Experience Representative INCLUDE:

• Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
• Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assisting members in the opening and closing of accounts.
• Balancing the teller drawer at the end of the day.
• Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
• Promoting and cross-selling Pelican products and services to members to fit their financial needs.
• Performing other job-related duties as assigned.

Member Experience Representative Skills and qualifications include:

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:

• Work Schedule
  • Monday - Friday
    • 8:30 am - 5:30 pm
• Travel
  • Travel is not necessary for this position.
• Work Site Location
  • All work will be performed at our Hammond Branch at 1110 SW Railroad Ave, Hammond, LA 770403.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.