Member Experience Concierge

Life Time Inc.; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Life Time Inc. in Austin, TX seeks a Membership Concierge II to serve as the frontline for member engagement and account maintenance. You will deliver personalized hospitality, discuss club programs, and assist with member payments and changes, driving a positive guest experience.

The role emphasizes relationship building, outbound outreach, and problem solving to support member engagement and retention in a fast-paced club environment.

Qualifications

• Multitask while delivering high quality customer service in a fast-paced environment.
• Comfortable standing for extended periods and engaging with members.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Educates members on club programming, events, pricing, and policies.
• Maintains and processes member needs, changes and transactions including payments.
• Supports new membership sales and member retention interactions.
• Handles questions and concerns with problem solving and service recovery.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Education

High School diploma

Job description

Life Time Inc. in Austin, TX seeks a Membership Concierge II to serve as the frontline for member engagement and account maintenance. You will deliver personalized hospitality, discuss club programs, and assist with member payments and changes, driving a positive guest experience.

The role emphasizes relationship building, outbound outreach, and problem solving to support member engagement and retention in a fast-paced club environment.