Member Experience Concierge – Gym Front Desk

Cowboys Fit; Pflugerville (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Cowboys Fit is seeking a Member Services Team member to greet and assist members and guests, ensuring smooth check-in and active memberships at the Pflugerville club. You will manage guest and member traffic, handle inquiries, update billing as needed, and support other departments.

The role emphasizes maintaining clean, welcoming spaces and delivering the high standard of service Cowboys Fit is known for. Flexibility with schedule and a proactive attitude are valued as events and weekends may

Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

Job description

Cowboys Fit is seeking a Member Services Team member to greet and assist members and guests, ensuring smooth check-in and active memberships at the Pflugerville club. You will manage guest and member traffic, handle inquiries, update billing as needed, and support other departments.

The role emphasizes maintaining clean, welcoming spaces and delivering the high standard of service Cowboys Fit is known for. Flexibility with schedule and a proactive attitude are valued as events and weekends may