Member Services & Financial Wellness Rep

Livingston Parish Chamber of Commerce

Denham Springs (LA)

In loco

USD 24.000 - 30.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Medical, Dental, Vision Insurance with

Health Savings Account contributions

Employer-Paid Life Insurance

Paid Vacation & Sick Leave

15 Paid Holidays

401K Plan with match

Descrizione del lavoro

Pelican Credit Union, serving Louisiana, is seeking a Contact Center Representative to support members by phone, resolve issues on first contact, and promote financial products to help members achieve financial wellness.

You will handle member transactions, document accurately, and ensure regulatory compliance while delivering a WOW service experience. On-site training at our Baton Rouge campus is provided, with potential telecommuting after training.

Competenze

1 year of customer service experience.
Prior experience in a contact center is preferred.
High School Diploma or equivalent.
Excellent oral, written, and telephone communication skills.
Strong problem-solving and member service skills.

Mansioni

Answering member phone calls and providing first-call resolution on various financial issues.
Actively promoting and cross-selling all Credit Union products and services by identifying member needs to achieve goals.
Utilizing listening and communication skills to diplomatically handle and resolve member issues.
Accurately processing member transactions over the phone.
Processing all necessary paperwork and ensuring compliance with regulations, procedures, and policies.