Member Experience Concierge - Front-Line Banking & Sales

Pelican Credit Union; Hammond (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Paid Holidays

401K Plan

Job summary

Pelican Credit Union in Hammond, LA seeks a friendly Member Experience Representative to greet members and assist with their financial needs across in-person, phone, and digital channels. You will handle routine transactions and support lobby and teller operations.

The role requires at least 1 year of customer service experience, a high school diploma, strong communication and problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Responsibilities

• Greet members entering the branch and coordinate lobby flow.
• Perform routine member transactions: deposits, withdrawals, cash advances, loan payments, transfers, check cashing.
• Assist members in opening and closing accounts.
• Balance the teller drawer at the end of the day.
• Support ITM operations and serve as a knowledgeable resource.
• Promote and cross-sell Pelican products and services to meet members’ financial needs.
• Perform other job-related duties as assigned.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Pelican Credit Union in Hammond, LA seeks a friendly Member Experience Representative to greet members and assist with their financial needs across in-person, phone, and digital channels. You will handle routine transactions and support lobby and teller operations.

The role requires at least 1 year of customer service experience, a high school diploma, strong communication and problem-solving skills, and proficiency with Microsoft Office.