Member Experience Concierge: Front Desk & Community Host

WeWork; Los Angeles (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Incentive plan eligibility

401(k) plan

Paid sick time

Paid parental leave

Paid public holidays

Job summary

WeWork is seeking a Front Desk Associate in Los Angeles to serve as the welcoming face of the hospitality team. You will greet members and guests, answer questions, and maintain smooth front desk operations while supporting the Community Management team during the workday.

The role emphasizes relationship-building with members, knowledge of WeWork policies, and a proactive approach to delivering service. It is a part-time friendly environment with a defined schedule.

Qualifications

• Proven ability to engage with diverse people in person.
• Excellent interpersonal and communication skills.
• Comfortable being the face of the brand.
• Customer service experience preferred.
• Able to multitask while prioritizing member experience.
• Hospitality or retail background preferred.
• Strong verbal and written communication.
• Basic computer skills.
• Demonstrates integrity, dependability, responsibility.
• Passion for WeWork's mission and values.
• Secondary school certificate preferred.

Responsibilities

• Greet members and guests warmly.
• Be on-site point of contact at the Community Bar.
• Register and check-in visiting guests per policies.
• Provide orientation and information to first-time visitors.
• Issue and collect keys as needed.
• Keep front desk clean and organized.
• Notify members about deliveries and packages.
• Learn members' names and businesses to build relationships.
• Maintain member notes in WeWork systems.
• Answer questions and suggest WeWork products.
• Identify opportunities to celebrate members’ milestones.
• Explain WeWork policies and procedures.
• Recommend local restaurants, delivery, catering, etc.
• Handle mail and packages, sort and organize.
• Monitor spaces and adjust as needed.
• Restock amenities.
• Respond to emergencies and incidents promptly.

Skills

Hospitality

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Teamwork

Brand representation

Basic computer skills

Education

Secondary school certificate

Tools

WeWork systems

Job description

WeWork is seeking a Front Desk Associate in Los Angeles to serve as the welcoming face of the hospitality team. You will greet members and guests, answer questions, and maintain smooth front desk operations while supporting the Community Management team during the workday.

The role emphasizes relationship-building with members, knowledge of WeWork policies, and a proactive approach to delivering service. It is a part-time friendly environment with a defined schedule.