Member Experience Concierge — Fitness Club Front Desk

Fitness Formula Clubs (FFC); Elmhurst (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401K match

Fitness education discounts

Continued education access

Club membership

Employee discounts

Job summary

FFC Elmhurst is hiring a Front Desk Attendant who is outgoing, reliable, and coachable. You will greet members, check in guests, and support the Membership Experience team to create a welcoming, safe, and clean environment for all visitors.

This role requires a friendly, professional demeanor and a commitment to high-quality customer service, including answering calls and resolving questions. We offer benefits such as training, health coverage, and exclusive discounts, plus opportunities to grow

Qualifications

• Outgoing and reliable
• Coachable and eager to learn
• Strong customer service orientation

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Skills

Customer service

Job description

FFC Elmhurst is hiring a Front Desk Attendant who is outgoing, reliable, and coachable. You will greet members, check in guests, and support the Membership Experience team to create a welcoming, safe, and clean environment for all visitors.

This role requires a friendly, professional demeanor and a commitment to high-quality customer service, including answering calls and resolving questions. We offer benefits such as training, health coverage, and exclusive discounts, plus opportunities to grow