Front Desk Attendant

Fitness Formula Clubs (FFC); Elmhurst (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401K match

Fitness education discounts

Continued education access

Club membership

Employee discounts

Job summary

FFC Elmhurst is hiring a Front Desk Attendant who is outgoing, reliable, and coachable. You will greet members, check in guests, and support the Membership Experience team to create a welcoming, safe, and clean environment for all visitors.

This role requires a friendly, professional demeanor and a commitment to high-quality customer service, including answering calls and resolving questions. We offer benefits such as training, health coverage, and exclusive discounts, plus opportunities to grow

Qualifications

• Outgoing and reliable
• Coachable and eager to learn
• Strong customer service orientation

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Skills

Customer service

Job description

Benefits:

• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts

We are looking to hire a Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values. You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Position:

Front Desk Attendant

Job Type:

Customer Service

Location:

FFC Elmhurst

Required Shifts:

Tuesdays and Fridays 5am-10am and Sundays 11am-4pm.

Compensation:

$15.40 per hour

Duties and Responsibilities:

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

What We Offer:

• Insurance:Dental, and Vision though Blue Cross Blue Shield of Illinois
• 401K: Company match
• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks:

• Club Membership: Complimentary access to all FFC locations.
• Discounts: 25% off Spa, Retail, and Fitness classes.
• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality:

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.

Our Purpose:

"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.