Member Experience Concierge & Branch Specialist

Fox Communities Credit Union; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Volunteer time off

Job summary

Fox Communities Credit Union is hiring a full-time Corporate Concierge in Appleton, WI. The role covers Enterprise office responsibilities and assisting at the Calumet Street branch, ensuring an exceptional member experience.

You will greet members, handle transactions, and support store and lounge operations while maintaining daily logs and branch compliance. A background in sales/service and strong communication are preferred.

Qualifications

• Minimum of one-year sales and service experience.
• Excellent interpersonal and communication skills.
• Ability to work independently with little supervision.
• Strong attention to detail and decision making.
• Flexible availability including rotating Saturdays.

Responsibilities

• Greet members and visitors, promote Fox Mission and values.
• Process basic and advanced member transactions and account maintenance.
• Assist visitors in the lounge and coffee area, offering seating and beverages.
• Direct members to appropriate representatives for accounts, loans, or investments.
• Open/close the branch and balance cash handling according to policies.
• Coordinate with courier, mail, and store operations as needed.

Skills

Sales experience

Interpersonal skills

Independent worker

Decision making

Attention to detail

Flexible Saturdays

MS Office

Tools

MS Office

Job description

Fox Communities Credit Union is hiring a full-time Corporate Concierge in Appleton, WI. The role covers Enterprise office responsibilities and assisting at the Calumet Street branch, ensuring an exceptional member experience.

You will greet members, handle transactions, and support store and lounge operations while maintaining daily logs and branch compliance. A background in sales/service and strong communication are preferred.