Member Experience Concierge - Banking Lobby

Texell Credit Union; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match up to 6%

Paid vacation and sick leave

Job summary

Texell Credit Union in Temple, TX is seeking a Financial Service Coordinator at our corporate headquarters branch. You will be the first point of contact for members, delivering 5-star service as soon as they walk in and helping direct traffic in the lobby.

This role combines customer service with basic teller duties, requiring attention to detail, multi-tasking across phone, computer, and guest interactions, and proficiency with Microsoft 365 apps.

Qualifications

• Has previous customer service, cash handling, or financial institution experience.
• Is detail-oriented and organized. Is comfortable multi-tasking on the phone, computer, and members at the same time.
• Thrives in a fast-paced environment and remains calm and courteous even when it's busy.
• Is proficient with Microsoft 365 products such as Word, Excel, and Teams.
• Has a teamwork mentality and a drive to work with others to accomplish branch, but credit union goals.
• Maintains a glass half-full outlook, a knack for smiling all the time, and the ability to provide stellar service.

Responsibilities

• Direct traffic and supervise lobby areas while attending waiting guests.
• Oversee all activity in lobby areas and maintain a welcoming environment.
• Perform teller-related functions as needed.

Skills

Customer service

Cash handling

Financial institution experience

Microsoft 365

Tools

Microsoft 365

Job description

Texell Credit Union in Temple, TX is seeking a Financial Service Coordinator at our corporate headquarters branch. You will be the first point of contact for members, delivering 5-star service as soon as they walk in and helping direct traffic in the lobby.

This role combines customer service with basic teller duties, requiring attention to detail, multi-tasking across phone, computer, and guest interactions, and proficiency with Microsoft 365 apps.