Member Service Agent

Texell Credit Union; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Paid sick leave

Job summary

Texell Credit Union seeks a dedicated Member Service Agent in Temple, TX, onsite at our headquarters. You will handle high-volume member calls, resolve inquiries, process transactions, and document details during conversations while representing Texell's products and services.

The role emphasizes reliability, in-office presence, and open weekly availability, including every other Saturday; prior call center experience is valued as you adapt to a fast-paced environment.

Qualifications

• Attendance reliability and punctuality are essential.
• Must work in-office at Temple Headquarters.
• Open availability throughout the week and every other Saturday.
• Call center experience preferred; handling 8+ hour phone shifts is required.

Responsibilities

• Answer 12+ calls per hour in a fast-paced environment.
• Aim for one-call resolution and troubleshoot member concerns.
• Process transactions accurately and document notes on calls.
• Educate members on Texell products and services and highlight benefits.

Skills

Call center experience

Attendance reliability

Office-based work

Job description

Job Details

Job DetailsJob Location: Temple Headquarters - Temple, TX 76502Position Type: Full TimeJob Category: BankingTexell Credit Union, named one of the BEST credit unions to work for in the nation by 'American Banker,' is seeking a Full-Time Member Service Agent onsite in our Contact Center at our Temple, TX headquarters location.

As a Member Service Agent, you will:

• Thrive in a never dull, fast-paced environment, answering 12+ calls per hour.
• Strive for one-call resolution while responding to member inquiries. Be empowered to identify problems and troubleshoot member concerns.
• Process transactions accurately and efficiently, take notes while on the call, complete research requests, and resolve discrepancies.
• Educate our members on Texell's products and services. It is our responsibility to inform our members on all the great things Texell has to offer! In doing so, you could earn uncapped monthly incentives!

We are looking for someone who:

• Reliable to both our members and our team. We depend on attendance, and we need people we can count on.
• Can work in office at our Temple Headquarters.
• Must have open availability to work throughout the week and every other Sat.
• Has previous call center experience. Being on the phone for 8 hours a day is very different from working a retail job!
• Thrives in a fast-paced environment. There are lots of moving parts, and we need someone who can juggle multiple tasks at once as efficiently and accurately as possible.

We want you to know:

• Texell values our employees, our members, and our community.
• Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your 1st day with the credit union, and any unused time may be rolled over into the next year.
• Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
• We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
• Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.

Qualifications