Member Service Specialist - Banking

Texell Credit Union; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Paid sick leave

Job summary

Texell Credit Union seeks a dedicated Member Service Agent in Temple, TX, onsite at our headquarters. You will handle high-volume member calls, resolve inquiries, process transactions, and document details during conversations while representing Texell's products and services.

The role emphasizes reliability, in-office presence, and open weekly availability, including every other Saturday; prior call center experience is valued as you adapt to a fast-paced environment.

Qualifications

• Attendance reliability and punctuality are essential.
• Must work in-office at Temple Headquarters.
• Open availability throughout the week and every other Saturday.
• Call center experience preferred; handling 8+ hour phone shifts is required.

Responsibilities

• Answer 12+ calls per hour in a fast-paced environment.
• Aim for one-call resolution and troubleshoot member concerns.
• Process transactions accurately and document notes on calls.
• Educate members on Texell products and services and highlight benefits.

Skills

Call center experience

Attendance reliability

Office-based work

Job description

Texell Credit Union seeks a dedicated Member Service Agent in Temple, TX, onsite at our headquarters. You will handle high-volume member calls, resolve inquiries, process transactions, and document details during conversations while representing Texell's products and services.

The role emphasizes reliability, in-office presence, and open weekly availability, including every other Saturday; prior call center experience is valued as you adapt to a fast-paced environment.