Guest Experience Host — Flexible Hours

Midtown Athletic Clubs; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, greeting them warmly and ensuring a memorable visit. You will set the tone for a positive experience and help resolve questions as they arise.

You will handle check-ins, program registrations, payments, and scheduling services, while maintaining a clean front desk and coordinating with housekeeping and maintenance as needed. A friendly, professional demeanor is essential.

Qualifications

• Experience in delivering high-level customer service
• Ability to greet members warmly and handle inquiries
• Excellent communication and problem-solving skills
• Availability for evenings, weekends, and some holidays

Responsibilities

• Greet everyone who enters the club with a warm welcome
• Seek to understand how you can help make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Assist members with program registration, payment processing, and scheduling services
• Handle check-ins, addressing questions and resolving issues appropriately
• Identify potential friction points for customer and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned such as calling members with birthday greetings

Job description

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, greeting them warmly and ensuring a memorable visit. You will set the tone for a positive experience and help resolve questions as they arise.

You will handle check-ins, program registrations, payments, and scheduling services, while maintaining a clean front desk and coordinating with housekeeping and maintenance as needed. A friendly, professional demeanor is essential.