Member Experience Coordinator

Bluejack National; Aledo (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Bluejack National in Texas seeks a Member Experiences Coordinator to support the Member Experiences office with daily inquiries, correspondence, reports, and member profiling.

You will handle calls, maintain files, update profiles in the Club Management Software, and assist with check-in/check-out for members and guests.

Requires 2–3 years of administrative experience, hospitality exposure preferred, and strong MS Office skills; HS diploma required.

Qualifications

• 2–3 years of administrative experience.
• Hospitality experience in hotels, resorts, or private clubs is beneficial.
• Proficiency in MS Office (Outlook, Excel, Power Point, and SharePoint in particular).

Responsibilities

• Answer and direct phone calls for the department.
• Write and distribute correspondence to Members.
• Assist in the preparation of regularly scheduled reports.
• Maintain filing system and update as needed.
• Add and maintain up to date profiles for members within the Club Management Software.
• Maintain contact lists.
• Act as the point of contact for members and guests.
• Assist with the check-in and check-out processes for members and visitors of the club.
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team.
• Performing other duties as assigned.

Skills

Administrative experience

Hospitality experience

MS Office proficiency

Time management

Attention to detail

Written and verbal communication

Organizational skills

Multi-tasking

Self-motivated

Education

High school diploma

College degree preferred

Tools

Outlook

Excel

PowerPoint

SharePoint

Job description

About the role

Job Title: Member Experiences Coordinator

Department: Member Experiences

Directly Reports To: Member Experience Manager

FLSA Status: Hourly Non-Exempt

What you’ll do

The Member Experience office serves as the one-stop-shop for member needs and inquiries. The individuals in this office are forward-facing team members, and will require daily interactions with other departments and members alike. They will:

• Answer and direct phone calls for the department
• Write and distribute correspondence to Members
• Assist in the preparation of regularly scheduled reports
• Maintain filing system and update as needed
• Add and maintain up to date profiles for members within the Club Management Software
• Maintain contact lists
• Act as the point of contact for members and guests
• Assist with the check-in and check-out processes for members and visitors of the club
• Coordinate with executive and administrative assistants to handle requests and queries from leadership team
• Performing other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2-3 years of administrative experience
• Previous hospitality experience in hotels, resorts, or private clubs is beneficial
• Proficiency in MS Office (Outlook, Excel, Power Point, and SharePoint in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task Self-motivated; highly organized and detail oriented

EDUCATION:

High school diploma required, College degree preferred

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS:

Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment. While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds. Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner. We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.