Member Experience Communications Coach

Lakeshore Sport & Fitness; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Lakeshore Sport & Fitness is seeking a collaborative, customer‑focused storyteller to help shape how members receive information and engage with our programs. The role blends hospitality, writing, and coaching an AI assistant to reflect the Lakeshore voice.

You’ll work across departments, learning the club inside‑out and contributing to clear, warm, and accurate member communications that enhance the overall Lakeshore experience.

Qualifications

• A people person who enjoys building relationships.
• Excellent written communication skills.
• Curious, organized, and detail‑oriented.
• Excited to learn new technology and comfortable trying new software.
• Passionate about creating exceptional customer experiences.
• Able to juggle multiple projects and departments.
• Self‑motivated and eager to learn.
• Someone who gets excited about understanding how every part of the club works.

Responsibilities

• Become an expert on Lakeshore's programs, services, and member experience.
• Build relationships with department leaders to understand how each area of the club operates.
• Write and edit member communications that are clear, friendly, and helpful.
• Review AI-generated email responses and teach the system how to communicate in the Lakeshore voice.
• Help organize information so members receive consistent and accurate answers.
• Test new communication workflows and suggest ways to improve the member experience.
• Spend time throughout the club learning firsthand about programs, events, and member interactions.
• Help ensure every member communication reflects Lakeshore’s high standards of hospitality.

Job description

Lakeshore Sport & Fitness is seeking a collaborative, customer‑focused storyteller to help shape how members receive information and engage with our programs. The role blends hospitality, writing, and coaching an AI assistant to reflect the Lakeshore voice.

You’ll work across departments, learning the club inside‑out and contributing to clear, warm, and accurate member communications that enhance the overall Lakeshore experience.