Member Experience Communications Coach

Nashville Public Radio; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Lakeshore Sport & Fitness is seeking a role focused on exceptional member communications, blending hospitality, writing, collaboration, and innovation. You’ll learn Lakeshore’s programs—from youth camps to fitness events—and train an AI assistant to answer questions with the same warmth and accuracy as a knowledgeable team member.

This is not a technical or IT position; you’ll coach the AI by reviewing conversations, improving responses, and ensuring every email reflects Lakeshore’s welcoming

Qualifications

• A people person who enjoys building relationships
• Excellent written communication skills
• Curious, organized, and detail-oriented
• Excited to learn new technology and comfortable trying new software
• Passionate about creating exceptional customer experiences
• Able to juggle multiple projects and departments
• Self‑motivated and eager to learn
• Someone who gets excited about understanding how every part of the club works

Responsibilities

• Become an expert on Lakeshore’s programs, services, and member experience
• Build relationships with department leaders to understand how each area of the club operates
• Write and edit member communications that are clear, friendly, and helpful
• Review AI-generated email responses and teach the system how to communicate in the Lakeshore voice
• Help organize information so members receive consistent and accurate answers
• Test new communication workflows and suggest ways to improve the member experience
• Spend time throughout the club learning firsthand about programs, events, and member interactions
• Help ensure every member communication reflects Lakeshore’s high standards of hospitality

Job description

Lakeshore Sport & Fitness is seeking a role focused on exceptional member communications, blending hospitality, writing, collaboration, and innovation. You’ll learn Lakeshore’s programs—from youth camps to fitness events—and train an AI assistant to answer questions with the same warmth and accuracy as a knowledgeable team member.

This is not a technical or IT position; you’ll coach the AI by reviewing conversations, improving responses, and ensuring every email reflects Lakeshore’s welcoming