Member Experience Specialist: Energy & Billing Support

Brunswick Electric Membership Corporation; Whiteville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Brunswick Electric Membership Corporation is seeking a friendly, proactive Customer Service Representative to provide live or virtual support to members before, during, and after their participation with the cooperative. You will handle payments, set up service orders, answer questions, promote energy solutions, and escalate issues as needed while maintaining a positive, courteous demeanor.

The role emphasizes strong communication, organizational skills, and collaboration with multiple

Qualifications

• Previous experience in customer service, call center, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to interact with customers and team members

Responsibilities

• Assist members with payments and billing inquiries
• Create service orders to repair, connect or disconnect electric services
• Listen to members' concerns, issues and questions
• Resolve members' concerns and questions about electric services or energy solutions
• Maintain a positive attitude and calmly respond to members' concerns or complaints
• Open new member accounts
• Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
• Recommend new products or innovative energy solutions to meet members' needs
• Escalate issues and questions to other departments, as necessary
• Other projects and administrative tasks as requested

Skills

Customer service

Call center

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Job description

Brunswick Electric Membership Corporation is seeking a friendly, proactive Customer Service Representative to provide live or virtual support to members before, during, and after their participation with the cooperative. You will handle payments, set up service orders, answer questions, promote energy solutions, and escalate issues as needed while maintaining a positive, courteous demeanor.

The role emphasizes strong communication, organizational skills, and collaboration with multiple