Member Experience & Billing Specialist

Ozarks Electric Cooperative; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Pension plan

401(k) match

Paid time off

9 holidays

Disability benefits

Life insurance

Tuition reimbursement

Job summary

Ozarks Electric Cooperative in Fayetteville, AR seeks a Member Relations Representative to assist members with starting, stopping, and transferring utilities, and to explain rates, policies, and programs. You will establish deposits, manage accounts, and handle cashiering tasks in a high-volume setting.

The role requires 2–5 years in customer service, strong communication, and accurate data entry. Office familiarity and reliability for 40-hour weeks with occasional after-hours work are expected.

Qualifications

• Requires high school diploma or equivalent.
• Two to five years of experience in customer service or related field.

Responsibilities

• Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services; determine member needs and assist with establishing OzarksGo services as well as any other services provided.
• Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies.
• Establish deposits for residential and commercial members within established guidelines.
• Establish and maintain member accounts; monitor and ensure accuracy of account information.
• Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits.
• Research and respond to member billing inquiries.
• Set up/inform members of various payment arrangements and outside assistance agencies.
• Assist members by answering basic issues or requests; receive and process outage calls.
• Solicit sale of new or additional services or products.
• Recommend improvements/upgrades in products, service, billing method, etc. to prevent future issues.
• Advises supervisor of ways to better handle member calls through improvements to equipment, training, support materials, computer programs, and procedures.
• Resolves basic member and/or subscriber's issues or requests.
• Receives and processes trouble or outage calls.Accurately analyzes and collects any past due balance from the member and/or subscriber's in accordance with established procedures.
• Ensures inquiries other than those that are routine are promptly transferred to appropriate department for resolution.

Skills

Customer service

Cashiering

Billing inquiries

Data entry

Communication

Education

High school diploma or equivalent

Tools

Office software

Job description

Ozarks Electric Cooperative in Fayetteville, AR seeks a Member Relations Representative to assist members with starting, stopping, and transferring utilities, and to explain rates, policies, and programs. You will establish deposits, manage accounts, and handle cashiering tasks in a high-volume setting.

The role requires 2–5 years in customer service, strong communication, and accurate data entry. Office familiarity and reliability for 40-hour weeks with occasional after-hours work are expected.