Member Experience Center Supervisor

Southern Pine Electric; Mississippi; On-site; USD 42,000 - 56,000; Full time

Job summary

Southern Pine Electric is seeking an Office Supervisor to lead the district office’s member service team and oversee daily operations. You will guide member service personnel to deliver courteous and efficient service in all member transactions, ensuring high-quality customer interactions.

The role also serves as the escalation point for issues unresolved by staff, maintaining smooth operations and strong member relations within the cooperative.

Responsibilities

• Supervises and directs member service personnel in the day-to-day operations of the district office.
• Ensures that the Member Service Representatives provide maximum service to member-consumers with efficient and courteous service in transactions.
• Serves as escalation point for any issue unresolved by subordinates.

Job description

Southern Pine Electric is seeking an Office Supervisor to lead the district office’s member service team and oversee daily operations. You will guide member service personnel to deliver courteous and efficient service in all member transactions, ensuring high-quality customer interactions.

The role also serves as the escalation point for issues unresolved by staff, maintaining smooth operations and strong member relations within the cooperative.